Elan West 7th Luxury Apartments

Reviews

• ★ ☆ ☆ ☆ ☆
  WORST CUSTOMER SERVICE / MANAGEMENT DO NOT LIVE HERE For the fist time ever I was pretty baffled and puzzled at how management handle a very situation while being a resident at the community. When I first came in for a visit i was Quoted by Phili (front desk) i was quoted a 9 month lease for my stay at Elan West 7th. However when i visited i as told their system was down or having "issues" so my lease was not able to be signed. I came in 2 more times to sign the lease within a two week span and still this issue was present and after failure of Elan Management being able to send me a Electronic El file due to them not being able to log me in... again... due to a faulty system frustration started to build. However I was understanding and again came for my 3rd of 4 fourth try I finally got to sign my lease. However after 3-4 months of being resident I noticed that my lease end date wasnt till 12 months of my first move in. I immediately went down stairs and asked for the manger in hopes to be welcomed with open / understanding ears. Thus what I walked into was quit the opposite. While presenting my concerns to The manger (her name started with K i believe). She HONESTLY not exaggeration giggled at me when i told her the issue at hand and stated "well you should of read closer before you signed." This raised immediate concern with living under management that took my SERIOUS issue with such disagreed and to her receiving end finding amusement to my awakening issue. To me being a business owner i go above and beyond when it comes to my customers concerns ESPECIALLY when i did something wrong at my end. This however was not the same principle when it came to the actions of the management team at Elan. I quickly looked for a new home and was ready to leave such a awful experience. After my issue not being fixed and Elan Management trying to keep me at the terms for a time i was not aware of i decided to part ways. The most alarming concern before you move into Elan was after receiving collections calls from a company since Elan tried sticking with me an outrageous bill they told the collectors that i refused to come in and sign a 9 month lease... never even stated how they had to re-print my Lease FOUR TIMES and in this mix my original agreement was lost. I WILL BE SEEKING LAWFUL PURSUIT to ensure my renters back ground is made clean and in hopes the owner of Elan West 7th brings to his attention the requirements of a manger before just signing someone anyone to run and handle his tenants. I hope this issue is made right.. if not ill be more than happy to show records to my attorney of the emails between me and their representatives who stated their apologies of the failed attempts to sign the lease and my original quote of my lease. DO NOT BECOME A RESIDENT HERE AT ELAN WEST 7th
  By Trainer2Go, April 25, 2017

Photos